FAQS

Because of our no MOQ we do not have a free sample policy. Customers can buy one of every product they wish to sample. Please note all samples are shipped in full retail sizes with your logo designed into the label. You can then use and critique the product range for yourself in order to ensure that its high quality, represents your brand in the best image.

To ensure the industry remains strong and salon owners can continue to offer great hair care services to you and I, Private Label Dynamics (PLD) offer wholesale solutions exclusively to hair salons, beauty spas and other related industry organisations that are registered with their national authority as an operating business.

Worldwide! PLD currently have established shipping channels to 18 countries including NZ, US and Europe. However, it is up to each individual customer to research and understand the import regulations for the country they are planning to ship to. We hold no responsibility for products held or refused at customs, including any charges that may occur.

Every order we fulfil comes from our Private Label Dynamics Head Quarters in Queensland, Australia.

Once you have approved your artwork it is a 7-10 business day turn around (excluding weekends and public holidays) for the printing, laminating, cutting and application of the label on all products. For orders over 1,000 units lead times will vary from our usual turnaround time. Orders up to and below 5,000 will takes 2-3 weeks.

Please Note: Delaying the approval of your artwork will delay the delivery of your order so please keep an eye out for your artwork approval email. Once your products are shipped from our facility, please allow 3-7 working days within Australia, 5-9 working days to the US and Europe and 9-20 working days to the middle East and Africa.

Once your order is shipped you will receive a tracking number, via email, to track your delivery. If you do not receive this automated email, please check your junk email folder.

PLD is a manufacturer and sells directly to you our customer/retailer. Most worldwide suppliers and manufacturers offer products exclusively for distribution networks (wholesalers) on global, national and local levels. This results in inflated retail prices for the end consumer as the role of sales is passed from network to network. PLD act as the manufacturer, wholesaler and sales network leaving you with an equally high quality product at an undiluted price that can then be passed on to your customers at a much higher margin.

We are constantly striving to improve our range, which means that our ingredients are subject to change. Please see our latest ingredients and product information on our BROCHURES.

Some of our ingredients are organic certified. On the back labels you will see an * on every certified organic ingredient. You couldn’t say the products are Organic Certified but you could definitely say they are Organic.

99.5% of our ingredients are natural. This inexpressible amount of not natural ingredients is necessary because they are conditioner elements. But don’t worry, they are water soluble and wash out easily.

95% of all our products are 100% Vegan. Matte Hair Clay uses Bees Wax. Bees Wax is a contentious issue, we choose to erred on the side of caution. Sorry folks. None of our products are tested on animals.

PLD Products have been tirelessly formulated and developed to ensure that both of these nasty additives are no longer used in any of our product ranges. Better for the environment, better for your skin and hair.

We use either no preservatives or natural preservatives in the majority of our products. Provided they are stored in a cool, dry place, the shelf life of PLD products is 24 months.

Once opened this ranges from 6-12 months depending on the product.

PLD is a modern and evolving organisation that is aware of our obligations to the environment not only as a business operation but as humans. For this reason, we have tirelessly ensured that all steps have been made to create the most sustainable products that we can offer.

Our bottles and disc caps are 100% recyclable and our labels are produced with chemically safe inks and adhesives. Our formulas for all products adhere to strict Australian regulations, set by the National Industrial Chemicals Notification and Assessment Scheme (NICNAS) governing body.

PLD products are formulated, bottled and produced on the beautiful iconic Queensland Sunshine Coast, Australia.

All pricing can be seen on the individual product pages. Head through to Products and find the product you’d like to see the price for. Bulk discount pricing is available.

You can head to the Contact page and request a brochure and our team will send one out to you.

Once you have placed your order, the design team will contact you by email to discuss your artwork for your labels. They will ask for your logo and what style you would like (take a look at our Style Guide). Visit our How It Works to page if you haven’t already, this will help you understand the ordering process

PLD package and process all orders in our 1000m² state-of-the-art facility in Queensland, Australia. Because of this, we offer all salons no minimum order for purchases. 

There is no maximum order. We have a price-list that offers pricing up to 5,000 units. On quotes over 5,000 units please Contact us. For orders over 1,000 units lead times will vary from our usual turnaround time. Orders up to and below 5,000 will takes 2-3 weeks.

All labels and designs are included in the price when using our templates. Please note, no proofs are sent on first/sample orders. We do offer different levels of label customisation depending on the size of each order

There are notable minimum order quantities associated with custom packaging, we do however have a variety of solutions on offer. For more info Contact us.

Yes, all PLD products come with barcodes that can be programmed into your sales systems. Alternatively, you can supply your own to be applied to your artwork.

Yes, we do offer a customised service for an additional cost (minimum order quantity may apply). Please get in touch if you’d like to know more.

If the world were a fair and decent place, all hair care products that did not perform as described, would be promptly refunded along with an apology. At Private Label Dynamics, we agree. PLD offer a 100% money back guarantee on all product purchases. This means that on the very rare chance that your order does not meet your expectations of quality, we ask that you return the products for a full and prompt refund of your purchase price (less shipping and handling charges if applicable).

Unfortunately, due to confidentiality reasons we do not allow meetings at our facility.

No, we are not involved with any dropshipping and do not plan to be in the near future.

PLD offer all standard payment options for Australian and international online orders. This includes PayPal (accounts@privatelabeldynamics.com), Visa, MasterCard and American Express credit and debit cards, Direct Debiting facilities and Direct Bank Transfer methods.

All payments through the website are protected using SSL encryption, ensuring that credit card details remain safe and secure.

PLD can accept American Express (AMEX) payments but unfortunately, we do not offer Diners Club facilities through our organisation.

Absolutely! Email hello@privatelabeldynamics.com or call us on (+61) 1300 791 455 from 7am-3pm Australia Eastern Standard Time (AEST) Monday through Friday to speak to our friendly customer service team.