All orders have a production time between 7-15 days depending on the size of the order, from artwork approval.
Private Label Dynamics ship orders during business hours from Monday to Friday. Orders are not shipped or delivered on weekend or holidays. If an order is placed on a weekend day or Australian Public Holiday, it will be processed within the next two available business days.
Customers must provide a physical shipping address for delivery on all orders. Orders cannot be delivered to PO Boxes. Please contact our customer service team on (+61) 1300 791 455 or email us here prior to checkout if you cannot provide a suitable physical shipping address.
All orders must be checked by the customer within 30 days of delivery. Private Label Dynamics will not take responsibility for any issues after this timeframe.
DELIVERY WITHIN AUSTRALIA
You can expect your order delivered to Metropolis Australia within 3-5 business days from dispatch day and to Rural Areas within 5-7 business days from dispatch day. You can track your order with the tracking number provided. You will receive an email from Dispatch with your tracking details once it’s ready to be shipped.
You can expect your order delivered to International within 10-18 business days from dispatch day, depending on your location.
Depending on your location, we can service a majority of worldwide destinations. We always track and trace all orders internationally and you also can track and trace with the tracking number provided. For delivery information, please contact our friendly accounts team on (+61) 1300 791 455 or email us here.
*These are average shipping times. Actual shipping time to your country’s customs agency may vary. A more specific time frame for your country will be provided when dispatch will process your order and send you your tracking number.
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Private Label Dynamics Pty Ltd, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
**For International larger orders, we reserve the right to negotiate free shipping terms. Our decision is based on internal considerations and operational efficiency.
***Additional charges for customs clearance must be paid by the recipient as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Orders shipped to countries outside of Australia may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. If you do get charged, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges and we receive the products back, we can not refund you for the products.
If you are not on location at the time of the delivery, your parcel will be retained by the driver or kept at the local post office and a form will be left to arrange re-delivery or collection of your parcel. It is our courier service providers policy to obtain a signature on all deliveries. Our courier drivers do not call customers prior to delivery. If you’re unable to accept your delivery in person, then you will also be required to provide the courier service provider with ‘authority to leave without a signature’ and nominate a safe place for your parcel to be delivered.
COVID-19: IF YOUR BUSINESS OR SHIPPING ADDRESS CANNOT BE ACCESSED, DUE TO COVID RESTRICTIONS, PLEASE CONTACT US TO MAKE ALTERNATIVE ARRANGEMENTS BEFORE WE DISPATCH YOUR ORDER.