Frequently Asked Questions
How can I place an order?
Browse our range of products, purchase, and off you go! We recommend our first time customers head to How It Works to understand the process.
If you are a new customer, we encourage you to try our products to get a feel for them first. There is no Minimum Order Quantity (MOQ) so you can pick and choose what you’d like. We’ve carefully selected our flagship products in our Sample Range to make trying our range a breeze.
Can I sample products before I buy them?
Because of our no MOQ we do not have a free sample policy. Customers can buy one of every product they wish to sample. Please note all samples are shipped in full retail sizes with your logo designed into the label. You can then use and critique the product range for yourself in order to ensure that its high quality, represents your brand in the best image.
Can anyone order from Private Label Dynamics (PLD)?
To ensure the industry remains strong and salon owners can continue to offer great hair care services to you and I, Private Label Dynamics (PLD) offer wholesale solutions exclusively to hair salons, beauty spas and other related industry organisations that are registered with their national authority as an operating business.
Where do you ship to?
Worldwide! PLD currently have established shipping channels to 18 countries including NZ, US and Europe. However, it is up to each individual customer to research and understand the import regulations for the country they are planning to ship to. We hold no responsibility for products held or refused at customs, including any charges that may occur.
Every order we fulfil comes from our Private Label Dynamics Head Quarters in Queensland, Australia.
How long will my order take to be delivered?
Once your order is paid in full and you have approved your artwork (for samples no approval is required, we just require your logo file and design preference) it is a 7-10 business day turn around for the printing, laminating, cutting and application of the label on all products.
Once your products are shipped from our location, please allow 3-7 working days within Australia, 5-9 working days to the US and Europe and 9-20 working days to the middle East and Africa. Once your order is shipped you will receive a tracking number to track your delivery.
Why are PLD products so affordable?
PLD is a manufacturer and sells directly to you our customer/retailer. Most worldwide suppliers and manufacturers offer products exclusively for distribution networks (wholesalers) on global, national and local levels. This results in inflated retail prices for the end consumer as the role of sales is passed from network to network. PLD act as the manufacturer, wholesaler and sales network leaving you with an equally high quality product at an undiluted price that can then be passed on to your customers at a much higher margin.
Can I see the list of ingredients in each product?
Are the products made with Organic/Natural ingredients?
Some of our ingredients are organic certified. On the back labels you will see an * on every certified organic ingredient. You couldn’t say the products are Organic Certified but you could definitely say they are Organic.
99.5% of our ingredients are natural. This inexpressible amount of not natural ingredients is necessary because they are conditioner elements. But don’t worry, they are water soluble and wash out easily.
Are PLD products Vegan?
95% of all our products are 100% Vegan. Matte Hair Clay uses Bees Wax. Bees Wax is a contentious issue, we choose to erred on the side of caution. Sorry folks. None of our products are tested on animals.
Are PLD products paraben and sulphate free?
PLD have been tirelessly formulated and developed to ensure that both of these nasty additives are no longer used in any of our product ranges. Better for the environment, better for your skin and hair.
What is the shelf life of PLD products?
We use either no preservatives or natural preservatives in the majority of our products. Provided they are stored in a cool, dry place, the shelf life of PLD products is 24 months.
Once opened this ranges from 6-12 months depending on the product.
How do PLD products ensure sustainability to the environment? Is the packaging recyclable?
PLD is a modern and evolving organisation that is aware of our obligations to the environment not only as a business operation but as humans. For this reason, we have tirelessly ensured that all steps have been made to create the most sustainable products that we can offer.
Our bottles and disc caps are 100% recyclable and our labels are produced with chemically safe inks and adhesives. Our formulas for all products adhere to strict Australian regulations, set by the National Industrial Chemicals Notification and Assessment Scheme (NICNAS) governing body.
Where are Private Label Dynamics products made?
PLD products are formulated, bottled and produced on the beautiful iconic Queensland Sunshine Coast, Australia.
Is there a price list for your range of products?
All pricing can be seen on the individual product pages. Head through to Products and find the product you’d like to see the price for. Bulk discount pricing is available.
Do you have a catalogue of the products and the packaging options you offer?
You can head to the Contact page and request a brochure and our team will send one out to you.
Where do I send my logo?
Once you have placed your order, the design team will contact you by email to discuss your artwork for your labels. They will ask for your logo and what style you would like (take a look at our Style Guide). Visit our How It Works to page if you haven’t already, this will help you understand the ordering process
What is the min/max order I can purchase?
PLD package and process all orders in our 400m² state-of-the-art facility in Queensland, Australia. Because of this, we offer all salons no minimum order all of purchases. However, due to the added costs of shipping, we suggest orders exceed AUS & NZ $495+ / US $695+ / UK £695+ to take full advantage of our Free Delivery offer. There is no maximum order. We have a price-list that offers pricing up to 5,000 units. On quotes over 5,000 units please Contact us. For orders over 1,000 units lead times will vary from our usual turnaround time. Orders up to and below 5,000 will takes 2-3 weeks.
Is my label and design free? Can I have a custom label?
All labels and designs are included in the price when using our templates. Please note, no proof are being sent on first/sample orders. We do offer different levels of label customisation depending on the size of each order.
Can I customise the packaging?
There are notable minimum order quantities associated with custom packaging, we do however have a variety of solutions on offer. For more info Contact us.
Do your products have barcodes?
Yes, all PLD products come with certified, unique barcodes that can be programmed into your sales systems. You can also supply your own to be applied to your artwork, or alternatively purchase one from us.
Can I customise my order? (i.e. change the fragrance)
Yes, we do offer a customised service for an additional cost (minimum order quantity may apply). Please get in touch if you’d like to know more
Can I return my product if I am unhappy?
If the world were a fair and decent place, all hair care products that did not perform as described, would be promptly refunded along with an apology. At Private Label Dynamics, we agree. PLD offer a 100% money back guarantee on all product purchases. This means that on the very rare chance that your order does not meet your expectations of quality, we ask that you return the products for a full and prompt refund of your purchase price (less shipping and handling charges if applicable).
Can I visit the PLD facility?
Unfortunately, due to confidentiality reasons we do not allow meetings at our facility.
Do you do Dropshipping?
No, we are not involved with any dropshipping and do not plan to be in the near future.
What payment options do you provide?
PLD offer all standard payment options for Australian and international online orders. This includes PayPal (email@example.com), Visa, MasterCard and American Express credit and debit cards, Direct Debiting facilities and Direct Bank Transfer methods.
All payments through the website are protected using SSL encryption, ensuring that credit card details remain safe and secure.
Do you accept American Express and Diners Club cards?
PLD can accept American Express (AMEX) payments but unfortunately, we do not offer Diners Club facilities through our organisation.
Is there an email or number I can contact if I have any other questions?
Absolutely! Email firstname.lastname@example.org or call us on (+61) 1300 791 455 from 8am-4pm Australia Eastern Standard Time (AEST) Monday through Friday to speak to our friendly customer service team.